Kwik Fit garages hit by computer virus
Kwik Fit has confirmed that its computer network has been infected with malware, disrupting its ability to book in vehicle repairs and handle other customer requests.
The car service specialist began telling customers that its IT systems had gone offline on Saturday, but initially indicated the issue had been rectified the same day.
It has since told the BBC that it is still experiencing some problems.
However, it declined to elaborate.
"We first experienced some issues with a virus in our IT network during the weekend," said a spokeswoman.
"This affected a number of our systems but in the interest of ongoing security we can't confirm the source of the problem.
"We have been working to get our operational systems back up and running normally and while there is still some disruption, our centres are open as usual."
Several customers have sent messages to the firm via social media to express frustration.
Skip Twitter post by @Jase_OT
@Kwik_Fit you cancelled my tyre fitting appointment on Saturday, promised that you would arrive to fit my tyres this morning (Monday)…… no show and no contact.
“You can’t get better than a Kwik-Fit Fitter, were the boys to trust” ……
— Jase O'T (@Jase_OT) January 28, 2019
End of Twitter post by @Jase_OT
Skip Twitter post by @KwikFitCS
We are sorry to hear this. This could be down to the fact that we are having some technical issues at the moment. Are you able to call our customer service team on- 0800 757 677. Thank you. -BH
— Kwik Fit CS (@KwikFitCS) January 28, 2019
End of Twitter post by @KwikFitCS
Skip Twitter post by @STEVEN_RUMNEY
@Kwik_Fit Turned up at Kwik Fit Coventry at 10am for a booked brake test and was told that the systems have been down for more than 24 hours so they can't carry out the test. Gave my number and told them to call me when the systems have been sorted. Heard nothing. any update?
— Steve Rumney (@STEVEN_RUMNEY) January 27, 2019
End of Twitter post by @STEVEN_RUMNEY
The company declined to discuss what the motivation for the attack might be, but said that it did not believe its customers' records had been affected.
"We can reassure customers that we do not store any of their financial information and currently have no reason to believe that any customer data was compromised," said a spokeswoman.
"For security reasons we are not able to say anything else."